The Wireless Customer Is Not Available – Error Message [FIXED]

I had planned to enjoy the long weekend with a group of friends by watching a movie. However, sometimes your cell phone might give you a message that says: “The wireless customer is not available”.

After calling everyone one last time to confirm, I couldn’t reach one person as I went through the list.

As soon as I picked up the phone, it kept saying “The Wireless Customer Is Not Available,” which I didn’t understand since I had texted her a few hours earlier.

Since we never leave anyone behind, I had to find out what was wrong and get in touch with my friend.

The website of the mobile network I use and a general mobile network user forum helped me do this.

I compiled everything I found by trial and error and with some help from some friendly people online. The good news is that by following a few simple steps, I fixed the “Wireless Customer Is Not Available” issue and got through to my friend.

As an outcome of that analysis, this guide contains instructions designed to assist you fix the “Wireless Customer Is Not Available” error message in seconds.

“The Wireless Customer Is Not Available” refers to a recipient who is unavailable or is ineligible to answer calls. Messages that fail to go through can be caused by problems with the recipient’s mobile service or a software bug on your phone.

Here is how you can still message someone even if they have blocked you, and what you can do if your mobile provider is down.


Is there a particular thing you would like to clarify about the Wireless Customer Is Not Available Message?

In the event that when you make a call to somebody, you want them to answer, but you encounter a voice saying, “The Wireless Customer Is Not Available,” you can expect your day to come to a screeching halt.

It is critical to understand that the “Wireless Customer Is Not Available” message signifies that your mobile service is failing to connect with the contact you’ve called.

The call recipient may receive a message telling them there are no cell towers in the area in which they are calling.

If they’re in an area with service, it’s possible they’ve blocked your number or their phone provider is having trouble.

It is also possible for problems with your phone and the recipient’s phone to cause the “Wireless Customer Is Not Available” message to play.

Once you understand what this message means and why you might have received it, it’s time to troubleshoot it.


We recommend that you message the recipient if you keep getting a “Wireless Customer Is Not Available” error.

In the event that you are unable to reach the person you are calling, there is an alternative you can use.

For Apple users, use iMessage or send a text through any social media channel they use.

Twitter, Instagram, and Facebook all enable you to communicate with them on their phones, so try using these services to contact them.

Using services like Facebook Messenger or Google Voice, you may also be able to call them via the internet.


You and the recipient may have blocked each other.

The smart thing you can do is ask the recipient directly if they have blocked your number.

In order to reach the recipient, use the avenues that I mentioned to get in touch with them.

It is possible for them to unblock you if they accidentally blocked you.

You can also check if the number you tried to call has been blocked and unblock it if it has.

You can unblock someone on an iPhone by following these steps.

  1. Open the Contacts app in the Phone app to do this as well.
  2. You can unblock a contact by scrolling down or searching.
  3. On the contact page, keep scrolling until you get to the bottom.
  4. Upon seeing Unblock this Caller, select it and confirm unblocking.

Following these steps will allow you to unblock someone on Android.

  1. The Phone app should be open.
  2. Please select more.
  3. To unblock a number, go to Settings > Blocked numbers.
  4. You can unblock a number by selecting it, then tapping Clear, then Unblock.

If you have unblocked the recipient’s number or gotten your number unblocked, try calling the recipient again.


There is a possibility that the recipient’s phone might be off if you continue to receive “the wireless customer is not available” recordings.

The default message on some phones and service providers is the “wireless customer is not available” message if the phone is turned off.

You can get around this by using any communication method that does not require a phone.

If you know their e-mail address, you could send them an e-mail or message them on Facebook.

Ask them to call you back as soon as they can if you can’t communicate through e-mail or text.


You may need to reinsert your SIM card if you continue to receive the “wireless customer is not available” message.

It is possible, however, that the issue can occur if your SIM card is the one to blame for the problem.

It is very likely that your phone will not be able to connect to a mobile network if your SIM card is not functioning properly.

The process depends on your operator, you may be able to reinsert the SIM card into your phone.

Steps for iPhone:

  1. Your iPhone’s SIM slot is located on the side opposite the volume and mute buttons.
  2. A paperclip can be straightened into a long wire by straightening it out. For ejecting the SIM card, you will need this. The SIM ejector tool included with your unlocked iPhone can also be used.
  3. Insert the tool or paperclip next to the SIM tray.
  4. Simply apply pressure to the SIM tray to make it pop up.
  5. The SIM tray should be pulled out.
  6. Wait 10-15 seconds after removing the SIM card.
  7. Your SIM card should now be inserted back into the phone tray.


Steps for Android:

  1. Look for a pinhole in a small cutout on both sides of your Android phone to find the SIM slot.
  2. Invert a paperclip or SIM removal tool into the pinhole and insert its end.
  3. When you gently push it out, a little bit will pop out.
  4. Take out the SIM card by pulling out the SIM tray.
  5. You should wait at least ten to fifteen seconds before inserting the SIM card.
  6. Reinstall the tray in its slot.

Make the call again after reinserting the SIM card to see if the “wireless customer is not available” message plays again.


Ensure that there are no service outages.

Outages on your operator or the recipient’s operator can also cause reachability issues.

Your mobile network operator can tell you if there are outages in your area or the recipient’s.

You’ll be informed if that’s the case and given an estimated timeframe for when the fix will be released.

Waiting until the outage is resolved is the best course of action.


Your phone needs to be restarted.

If your SIM card was not the issue or your operator did not experience outages, then your phone is likely the culprit.

Any software bug that prevents your phone from connecting can usually be resolved by restarting it.

Restarting your iPhone is as simple as following the steps below.

  1. Press and hold either the volume key or the side key once the slider appears.
  2. The phone can be turned off by dragging the slider.
  3. When the right side button is pushed and held, the Apple logo will appear.

You can restart your Android device by following these steps.

  1. On your phone, you’ll see options when you hold down the power button.
  2. Select Restart or Power Off if you have the option.
  3. When the phone is restarted, it will automatically turn back on. To turn the phone back on after selecting Power Off, push the power button a second time.

If the message does not play, call the person again after the phone has been restarted.


If you are still experiencing “the wireless customer is not available”, don’t hesitate to contact Customer Support.

For those instances where none of the troubleshooting steps resolve your “wireless customer is not available” message, get in touch with your phone provider’s customer support team.

They can assist you with any issues related to coverage or service based on the information they have about you.

Based on your issue, support will suggest other fixes that you can try.



If the recipient does not respond to your messages, you can use Verizon’s online messaging service.

By logging into your Verizon account and setting up the online messaging service, you can send messages online.

In the event that you are experiencing a “Message Not Sent: Invalid Destination Address” error when sending a message. Your account may need more credit or you may want to refrain from sending short code messages.



What are the signs that your number has been blocked?

Check if the messages you send are being delivered to see if you have been blocked.

Alternatively, you can try calling the person in question, and if you get a voicemail without a personalized message, you probably have been blocked.


What is the occurrence of the phone ringing when you are blocked?

When you get only a single ring and the call is routed to voicemail, the recipient may have blocked you.

It might have been impossible for the recipient to pick up the call if it rang for a few seconds and then went to voicemail.


Can I text someone whose number has been blocked?

It is not possible to text the recipient unless they are using another texting or social media service.

Their website has a messaging feature you can use to contact them.

An e-mail can be sent to them if you know their address.


What does the failed text mean?

Failure to send a text does not necessarily mean you were blocked.

Your operator may be having issues sending the message, or your phone may have encountered a software bug.


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