Blink Sync Module Offline Issue? – Here Are Multiple Fixes

The Blink Sync Module, also known as the Blink Sync Adapter, is one of the components that comes with the Blink smart camera. The way it works is that you plug it into a power outlet and then it will start working. It relays commands and network information to synced devices in order to work with them. If you encounter a problem, you will receive an error message saying: Blink Sync Module Offline.

There are a number of functions that the Blink Sync Module can perform, but one of its main functions is to serve as a storage device. The device has a USB port for plugging in your drive and storing motion clips up to 256 GB.

It also enables the Blink camera to last longer as long as it is available for as long as the device is available. Understanding how the Blink Sync Module works will help you understand its importance to the Blink camera.

The Blink camera must be connected to the internet and the Blink Sync module must be installed. Is there anything you can do if your Blink Sync Module is showing offline?

This post takes you through why your Blink Sync Module is showing offline and ways to fix the issue.


Is there a reason why My Blink Sync Module is Offline?

It is usually not necessary to panic if you see the Sync Module Offline error message on your Blink app, as the issue will usually resolve itself in a few minutes. After several minutes, if your Blink sync module device remains offline, you need to check the problem.

Your Blink Sync Module may be showing offline in the app for a number of reasons.


  • It is possible for a poor network signal to cause the Blink Sync Module to show Offline.

This could be one of the possible reasons for the Blink Sync Module showing an offline status message. It will affect the functionality of your Sync Module device if you have a poor network signal or no network signal at all.


  • Power supply is not being received.

To function, your Blink Sync device module must be plugged into a power source. When the device shows offline, it could be because it is not plugged in. Power is not being received by the device even though it is plugged in.

It is possible that the power outlet is bad or that the cable connecting the device is bad. In order to determine whether your device receives power or not, check the light on it. Your device should not be plugged into a power source if there is no light on it.


  • The frequency has been set incorrectly.

It is common for routers and wireless hotspot devices to come with two network frequency options. There are two frequencies for WiFi, 2.4GHz and 5.0GHz. There is a 2.4GHz frequency that is supported by the Blink camera. As a result, it may be the case that your router or wireless hotspot is set to operate at a frequency of 5.0GHz.


Here are 7 methods to fix the problem of Blink Sync Module Offline.

Make sure your power source is working.

Ensure that the light on your device is on by checking to see if it is on. The device will display a solid blue and green light if it is connected to the power supply. Unless there is a light, the device is not receiving power.

If you want to unplug the device and plug it into a different power outlet, you can do so. The cable on the device should also be checked to see if it’s bent or cut. Cable replacement is the only option if the cable is damaged.


You should check your network to make sure it is working.

The next step is to check your router or wireless hotspot device to see if you have a stable connection. Make sure the signal bar on the device has at least two bars.

Ensure that the Blink Sync device is connected to the wireless network using the correct password details. However, on your wireless hotspot device, confirm that the device is not listed as blocked.


Make sure the network frequency is 2.4GHz.

You should ensure that the 2.4GHz network frequency is set in your router’s frequency settings. Once the device is connected to the network, try connecting it again.


The best thing you can do for your device is power cycle it.

As another tip, you can perform a power cycle on your Blink device as well. However, power cycling can clear your device’s cache and fix minor bugs and glitches, including the Blink sync module being offline.

Simply unplug your Blink Sync Module device from the power source to power cycle it. Plug the device back into the power source after 20 seconds. Reboot the device and try connecting to the network again.


Your device may need to be troubleshooted.

You also have the option of troubleshooting your device if the problem persists. You can do this by using the Blink app on your smartphone. Moreover, to complete the process, proceed with the instructions below.

  • Get the Blink App for your smartphone and launch it.
  • Tap on ‘Sync Module Status’ and then on ‘Sync Module Settings’.
  • Click on ‘Help/Troubleshooting’ and scroll down.
  • The troubleshooting process can be completed by following the onscreen instructions.


Reset your device to factory settings.

Performing a factory reset isn’t recommended unless it’s necessary, so this was left as the last option. A factory reset will wipe out some of the previously saved data on your device.

After the reset, you will have to complete the setup process again. To perform a factory reset on your device, follow the steps below.

  • Your Sync Module device should have a reset button. The device’s factory reset button can be found on the side.
  • The tiny LED light on your device will flash red when you press and hold the factory reset button.
  • Reboot your device after it has finished rebooting. The solid blue and green lights on your device will indicate that the reboot process is complete.
  • Please log into your Blink app and delete the Sync Module device.
  • Your app needs to be updated to include the device again. Launch the app > tap the + sign on the Home page to add the Sync Module device.
  • Choose ‘Blink Wireless Camera System’ from the list of devices. Your device’s serial number should be entered here.
  • Once your Blink Sync Module has reset and connected to your wireless network, tap ‘Discover Device’ > ‘Join’.


Still Facing Blink Sync Module Offline Issue? Get in touch with Blink Customer Support.

Blink’s tech support team can assist you if all the tips haven’t worked and your blink sync module remains offline. In addition, whenever you have a technical issue with your device, the Blink tech support team will be able to assist you.

It is possible to contact the Blink support team by calling +1-781-332-5465 or by visiting their Support Page.


Conclusion: Blink Sync Module Offline Issue [FIXED]

In order for the Blink Camera to function properly, the Blink Sync Module device is an integral part of the camera. It is important to note that in order for the camera to function, the module device must always be online. Some tips have been provided in this post to assist you in fixing Blink Sync Module offline issues.



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