Samsung TV Has No Sound But Not Muted [2023]

If you own a Samsung TV and are experiencing the issue of no sound, but your TV is not muted, it can be frustrating and puzzling. This issue can occur due to various reasons such as incorrect audio settings, damaged cables, malfunctioning speakers, or even a software glitch. In this article, we will explore the potential causes for no sound on your Samsung TV, despite it not being muted, and provide some troubleshooting steps to help you restore the audio. It’s important to identify the root cause of the issue in order to resolve it and enjoy your TV’s audio as intended.

Samsung TV Has No Sound But Not Muted

Samsung TV Has No Sound

You won’t hear anything from your Samsung TV. Your device displays pictures, but does not produce any sounds. As a result, it has become silent. From the simplest to the most complicated, let’s begin with the simplest. Often, even your TV loses track of some of the settings, since modern TVs have so many.

Volume Settings

Please check, we’re sorry! The volume has probably been turned up frantically, and… nothing.

You can go ahead and press the volume up button using your remote control. The volume setting information will not appear on the screen if you go to Settings , select Sound, and then select Sound Output . Ensure that “TV Speaker” is selected. Using this method, you will be able to connect at least some speakers. You might be able to hear the sound if you try again. Check each volume setting one by one, if not, there may be more than one.

  • It is possible that your cable system has its own remote control that is used to control the volume setting for signals coming from your cable box. Be sure to check the volume setting for signals coming from your cable box. Check to see if it is not muted.
  • Other devices connected to the network may have volume settings that need to be adjusted.
    • There are times when external sources may have their own volume settings and you might not hear anything if they are muted or turned down a lot.
    • This may become apparent if you switch sources and suddenly hear sound. Take a look! The problem is solved if your TV talks!
  • Doesn’t work? Next, proceed.

Also, read How to access the Samsung Smart TV service menu

Remote Batteries or Remote

Make sure the remote’s batteries are charged.

  • Is their installation correct?
    • If a remote is dropped, the batteries can fall out and be incorrectly reinstalled.
    • It is possible for them to come loose (for example, if the battery cover is missing). To ensure that the terminals are in good contact, push them into place and spin them in place.
    • Batteries should be checked for leaks or corrosion. TV remotes can malfunction if they aren’t regularly used, so no one notices.
  • Do they seem to be dead? You’ve got it if everything works (try some fresh batteries).
  • Is it still not working? Let’s move on.

TV Needs a Restart

Restarting the TV can sometimes fix a sound glitch.

  • Hold the power key down while turning off and then on the TV using the remote control.
  • By unplugging the TV for 30 seconds, then plugging it back in, you can remove it without the remote. After that, restart it.

The problem should be resolved either way. Check the sound and see if it is resolved. If not, move on to the next step.

Run a Sound Test

Sound tests are available on some models.

  • To access Support, go to Settings or Device Care.
  • The Sound Test option can be found in Support. By selecting it, a melody will be played so you can check if the speakers are working.
  • A good TV speaker works if it works. The next step is to determine if the TV is not working or if the sound test fails.

Reset Your Sound

You may find that resetting your sound system helps if you have previously checked your volume and other settings. The Home screen on your TV or your remote control will allow you to access this function.

  • Select the gear icon on your home screen. The sound button is located on the remote.
  • You will now be able to access the Expert Settings page.
  • Select Reset Sound from Expert Settings.
  • Make sure your sound is working. It’s done if it’s restored; otherwise, it’s on to the next step.

HDMI Cable Fault

It is possible that a bad HDMI cable is causing the audio to be distorted. Video can also be compromised by a bad HDMI cable, but it happens regularly enough with just the audio that it is worth checking.

  • Re-insert both ends carefully after checking the connections.
  • When that doesn’t work, use the same HDMI cable to connect the monitor to a computer that has an HDMI port.
  • Test out the new setup to see if sound works or if the cable works.
  • You know it’s a good cable if it works. Let’s move on.
  • It may be necessary to replace the cable if it does not work. Make sure it works by testing it.

Also, read Best Samsung TV Picture Settings

Update the TV’s Software

An audio glitch can occasionally be caused by corrupted software or an outdated update. The process is fairly simple, and Samsung recommends it anyway, so it doesn’t hurt to try. The owner’s manual for your specific model will explain how to do this, and your TV may also do it automatically. Make sure the sound is working after the update. All is well if it’s good.

Input Mismatch

Audio may be connected to the wrong port when a device is plugged in to a mismatched port, causing the video feed to go in one direction, but the audio to go in the opposite direction. Since HDMI carries its own audio signal, TVs connected via HDMI are not affected by this. You should ensure that your audio and video inputs are connected to the same input port, like Source 1 Video and Source 1 Audio. Next, if all is well, go to the next cause.

Factory Reset

The TV can be reset to factory settings if the above steps haven’t worked, but you need to back up your data before you do this. If you have been unable to resolve the hardware issue, you may want to use this procedure as a last resort

This can be accomplished in two ways. You can reset your device by going to Settings and selecting Reset.

You can also choose Self-Diagnosis and then select Reset in Support

For your specific model, your user manual will include instructions on how to do this.

FAQs for Samsung TV Has No Sound:

Why is there no sound coming from my Samsung TV?

There could be various reasons why there’s no sound on your Samsung TV, including issues with the audio settings, cables, speakers, or software.

What should I do if my Samsung TV has no sound? 

Start by checking the TV’s volume settings and make sure they are not muted or turned down. If that doesn’t work, try resetting the TV, checking the cables and connections, and updating the TV’s software.

Can I fix my Samsung TV’s sound problem myself?

Yes, you can try some troubleshooting steps like checking the settings and cables, resetting the TV, and updating the software. However, if these steps do not resolve the issue, it may be best to seek professional assistance.


If your Samsung TV has no sound, it can be a frustrating issue to deal with. However, there are several potential solutions to try before seeking professional help. By checking the settings, cables, and updating the software, you may be able to restore the audio to your TV. If you are unable to resolve the issue yourself, it may be time to contact a professional for assistance. Don’t let a lack of sound ruin your TV viewing experience.

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